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Appliance Hell

I will tell you why I will never buy another Whirpool, Maytag, or KitchenAid appliance ever again! In April we bought a suite of appliances form Home Depot, by the way after 48 hours they want nothing to do with you! In the purchase was a new refrigerator, dishwasher, oven, and microwave. Over $7000 was spent. Upon delivery, due to a stupid Washington law, they would not install the dishwasher. Thankfully we knew this upfront and had a licensed plumber waiting to install it. Then came the microwave…..nope…..wouldn’t install it because the cabinet depth where it was to be attached to was slightly deeper than allowed….WHAT?! So we were put into a predicament of having someone come and install it.
Upon our plumber installing the dishwasher it was discovered it had a leak that could not be fixed……a new one had to be ordered and of course waited on for redelivery and another installation.. Wasted I don’t know how much time waiting on hold to get that done because their customer service SUCKS! After some time had passed, we noticed the left door of the fridge sweating on the seal. When the door was opened, it would drop water all over the floor. There was also a “cut” in the seal on the right door. Another call to the customer service line…..more waiting on hold…finally got a service tech to come out to see what was wrong. He replaced the seal on the right door and noticed the mullion strip was not turned on. This provides warmth to the seal and prevents condensation and is supposed to be on as a default from the factory. This time it was his turn to be on hold on the service tech line. After around 45 minutes he was able to get the codes and turn on the strip.
We had a working refrigerator until just around Thanksgiving when we noticed the fridge section was not cool, but the freezer was still working. A check with a thermometer showed the inside of the fridge was 59 degrees. Yet ANOTHER service call was scheduled and the technician concluded that there was a coolant leak inside the sealed system that he could not repair. After being on the phone with Whirlpool for over THREE hours and transferred to 4 different people, it would be sent to the “replacement team” for a review and a possible replacement. A few days later we were contacted and said a replacement would be sent in 4-6 weeks……yes you heard that right.
On January 13th, a delivery team showed up with the replacement refrigerator and asked where we would like to put it. I led them into the kitchen and showed them where the original unit was and that’s where it would go. Uhhhhh no they were told it was a drop off only and they had no tools to uninstall and reinstall the old to the new! At that point, I lost my cool ad exploded at the lack of ANYONE knowing what they were doing. Now we are delayed another week without a working refrigerator. At this point, if we have any problems with the replacement, we will demand a full refund or will take it to court!
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